Mental Models
Challenge deeply ingrained assumptions that we hold, these are formed from our memories & experience they influence how we understand the world and how we take action. Very often, we are not consciously aware of our mental models or the effects they have on our behaviour. In order to work effectively with others we must be prepared to re-frame our own mental models.
Re-framing these models can be hugely disruptive for people, finding out a belief they held no longer serves them. As this can be a painful experience we are well versed in creating defensive routines that insulate our mental models from examination.
References
Kaner : Divergent and Convergent Thinking
John & Julie Gottman - 4 relationship toxins
Threat based Neuroscience :- David Rock SCARF model How to prevent a threat response